الاستبدال والاسترجاع

Return and Exchange Policy – Al Shifa Al Ajil "Al Shifa Al Ajil", we are committed to customer satisfaction and providing the best laboratory services with high quality. We clarify below the return and exchange policy for analysis packages to ensure a smooth and clear experience for everyone. 1. Return Conditions: The full package value can be refunded in the following cases: If no analysis has been conducted and no appointment has been scheduled for the service. In case of an error in the booking caused by the system or the laboratory. If the service cannot be provided due to circumstances beyond our control. The amount cannot be refunded in the following cases: If any part of the tests has been conducted. If more than 7 days have passed since the booking date without using the package. If the cancellation is based on the customer's wish without a medical or technical reason. 2. Exchange Conditions: The package can be exchanged for another of similar or higher value (with paying the difference) in the following cases: If the customer wishes to change the tests before conducting the analysis. Based on an approved medical recommendation indicating the necessity to change the type of tests. The package cannot be exchanged if: The analyses or any part of them have been conducted. The request is made after 7 days from the booking date. 3. Procedures for requesting a refund or exchange: The refund or exchange request is submitted through customer service via: phone email The request will be reviewed and responded to within 2-5 working days. The amount will be refunded using the original payment method within 7-14 working days. For inquiries and assistance, do not hesitate to contact us. We are here to ensure you have the best experience with "Al Shifa Al Ajil"!